Service

The Myth of the "Sole Source Provider"

Some of our competitors like to claim they are the sole source provider but the real story is much different. You have to go way back to the Mack Bulldogs to find a manufacturer that produced their own drive line components.

All manufactures now use off the shelf components. They weld up the sheet metal for their cabs, and a few might fabricate their own frames, but that's about where the difference ends.

Regardless where you purchase your apparatus, you will typically see mixed components from different third party suppliers including:

  • Engines from Cummins, Transmissions from Allison;
  • Steer and Drive Axles from: Meritor or Eaton;
  • Suspension systems from: Reyco, Ridewell, Neway, Hendrickson, or Raydan;
  • Brake Components from: Bendix or Meritor;
  • Seats and Interior components from: 911, Bostrom, or Flamefighter;
  • And countless other components from various suppliers.

At the Melton Fire Group, we pride ourselves on being the first and only call if you need service. No need to deal with any manufacturer, we do the leg work for you.

MFG and Toyne Fire provide "Sole Source" warranty for our customers. Which means the customer only needs to call MFG or Toyne for any warranty or service requirement. MFG/Toyne Fire believes in assuring that all Toyne apparatus remain in service at all times. If a Toyne unit is out of service our goal is to get it back in service immediately.

Custom Options

For our customers that want the options of custom cabs, the Melton Fire Group Recommends Spartan Chassis. In a Spartan, you get the same full customization options that you can find in other manufactures, with the assurance of superior quality control, superior crash and roll over engineering and testing, and extensive customer support. Since all Spartan builds is Cab and Chassis, they have to build the best one out there to stay competitive.


The Melton Fire Group Advantage

At the Melton Fire Group, we mean what we say; FULL SERVICE PROVIDER We recognize that your apparatus purchase is a long term investment for your community. We are with you every step of the way, from pre-construction to final inspection and beyond.

At Delivery, the Melton Fire Group includes:

  • Up To 3 Full days of Training if needed for your operators, up to 8 hours per day.
  • 30 Day Meeting to evaluate performance and document any warranty issues.
  • 6 month follow up meeting
  • 11 month follow up meeting to make sure warranty issues are documented or repaired to your satisfaction
MFG/Toyne Warranty Repair Service Policy

At the Melton Fire Group, we recognize that you don't trust just anyone to work on your apparatus. The safety of your people and the efficient repair of your apparatus demand that you be confident that your service is done right.


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